Return & Refund Policy
We stand behind our service quality and offer fair refund policies. Learn about our return and refund process, eligibility criteria, and timelines.
Refund Policy Overview
Refund Scenarios & Timelines
Free Trial Period
Cancel during your free trial without any charges
Monthly Subscription
Monthly plans cancelled after billing
Annual Subscription
Yearly plans with unused months
Technical Issues
Service unavailable or major bugs
How to Request a Refund
Submit Request
Contact our support team with your refund request and reason
Review Process
Our team reviews your request within 24-48 hours
Approval Decision
You receive notification about the approval status
Refund Processing
Approved refunds are processed to your original payment method
Refund Eligibility Criteria
Eligible for Full Refund
- Cancellation within free trial period
- Technical issues preventing service use
- Billing errors or duplicate charges
- Service not as described
- Account security breaches
Eligible for Partial Refund
- Annual plans cancelled within 30 days
- Monthly plans cancelled within 7 days
- Downgrade requests with unused features
- Service interruptions over 24 hours
Not Eligible for Refund
- Monthly plans after 7 days
- Annual plans after 30 days
- Violation of terms of service
- Abuse or fraudulent activity
- Change of mind after usage
Detailed Refund Terms
1. Refund Processing
All approved refunds are processed to the original payment method used for the purchase.
- Credit/Debit cards: 5-10 business days
- UPI/Digital wallets: 3-5 business days
- Net banking: 7-10 business days
- International cards: 10-15 business days
2. Prorated Refunds
For annual subscriptions, refunds are calculated based on unused months:
- Refund = (Unused months / 12) × Annual subscription amount
- Minimum usage period of 1 month applies
- Processing fees may be deducted for payment gateway charges
- Promotional discounts are factored into refund calculations
3. Technical Issue Refunds
Service interruptions and technical issues are handled as follows:
- Service downtime over 24 hours qualifies for partial refund
- Major feature failures affecting core functionality
- Data loss due to system errors (with proof)
- Security breaches affecting user accounts
4. Refund Limitations
Certain limitations apply to our refund policy:
- Only one refund per customer per 12-month period
- Refunds not available for add-on services or one-time purchases
- Custom development work is non-refundable
- Third-party integration costs are non-refundable
5. Dispute Resolution
If you disagree with a refund decision:
- Contact our customer success team for review
- Provide additional documentation if available
- Escalation to management for complex cases
- Final decisions are made within 7 business days
Important Notice
• Refund requests must be submitted within the specified timeframes
• All refunds are subject to review and approval by our team
• Processing times may vary during peak periods or holidays
• This policy applies to subscriptions purchased directly from QRify
• Third-party marketplace purchases follow their respective refund policies
Need to Request a Refund?
Our support team is ready to help you with your refund request. Please provide your order details and reason for the refund.
Average response time: 24-48 hours